Contact information
Contact Information & Communication Policy Aegis Supply Co.
Last Updated: October 20th, 2025
Welcome to Aegis Supply Co.! We value your trust and are committed to providing clear, transparent, and reliable communication. This Contact Information & Communication Policy outlines how you can reach us, how we handle inquiries, what you can expect from our response times, and how we manage your contact details to ensure a safe and positive experience.
1. How to Contact Us
We offer multiple channels for you to get in touch with our customer support team. Please use the option most convenient for you:
📧 Email: aegissupplysupport@gmail.com Contact Form: Available on our website
2. Business Hours
Our team is available to assist you during the following times:
• Monday – Friday: 9:00 AM – 6:00 PM PST • Saturday – Sunday: Closed • Public Holidays: Closed
All inquiries received outside of business hours will be responded to on the next business day.
3. Response Time Expectations
We aim to respond to all customer inquiries as quickly as possible. Please allow:
• Email & Contact Form: Within 24–48 business hours • Social Media Messages: Within 48–72 business hours
For order-related issues, please include your order number in all communications to help us resolve your request efficiently.
4. Contact Form & Email Submissions
When you contact us through our online form or email, we collect the information you provide (such as name, email address, and order details) to:
• Respond to your inquiries • Provide customer support and resolve issues • Improve our products and services
We never share your contact information with third parties for marketing purposes without your consent. For more details on how we use and protect your data, please review our Privacy Policy.
5. Social Media Communication
We love connecting with our customers on social media! Please note:
• Direct messages are monitored during regular business hours. • We may request you to switch to email or our contact form for complex inquiries requiring order verification or sensitive details. • Public comments or posts should remain respectful and follow community guidelines. Inappropriate, abusive, or spam content will be removed.
6. Outbound Communications (From Us to You)
We may contact you for the following reasons:
• Order confirmations, shipping updates, or delivery notifications • Responses to customer service inquiries • Promotional offers or newsletters (only if you've opted in) • Account-related updates or important legal notices
You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly.
7. Emergency Contact Procedures
In rare cases (e.g., shipping errors, product recalls, or urgent account issues), we may attempt to contact you via multiple methods (email or SMS) to ensure timely resolution. Please ensure your contact details are accurate and up to date in your account profile.
8. Data Handling & Privacy
Your privacy is our priority. All personal information provided during communication is:
• Collected and processed in accordance with our Privacy Policy • Stored securely and accessed only by authorized personnel • Used solely for customer support, service improvement, and legal compliance
We do not sell or rent your contact details to third parties under any circumstances.
9. Customer Communication Guidelines
We strive to maintain a respectful, helpful, and safe communication environment. In return, we kindly ask that customers:
• Provide accurate and complete information when contacting us • Communicate respectfully with our support team • Avoid sending sensitive financial data via email or social media • Use official contact channels listed above for all inquiries
We reserve the right to refuse service or terminate communication if abusive, threatening, or unlawful behavior occurs.
10. Policy Updates
We may update this Contact Information & Communication Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.
Contact Us
If you have any questions about this policy or need assistance, please contact us:
📧 Email: aegissupplysupport@gmail.com
Thank you for choosing Aegis Supply Co.! We're committed to providing you with reliable support and open communication every step of the way.