Refund policy

Refund & Return Policy Aegis Supply Co.

At Aegis Supply Co., your satisfaction is our top priority. We stand behind the quality of our products and aim to make your shopping experience as smooth and transparent as possible. Please review our refund and return policy below to understand how we handle returns, refunds, and exchanges.

1. Return Timeframe & Conditions

We accept returns within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of receiving your order.
  • Items must be unused, unwashed, and in their original condition.
  • All original packaging, tags, labels, and accessories must be included.
  • Proof of purchase (such as your order number or email confirmation) is required.

Non-returnable items: Certain products cannot be returned for hygiene or safety reasons, including but not limited to:

  • Gift cards or downloadable digital products
  • Clearance or final sale items (marked "Final Sale")
  • Personalized or custom-made products

2. Refund Processing Procedures

Once your return is received and inspected, we will notify you via email whether your refund has been approved or rejected. If approved:

  • Refunds will be processed to your original payment method.
  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Partial refunds may be issued in the following situations:

  • Items returned damaged or missing parts not due to our error
  • Items returned beyond the 30-day return window (if accepted at our discretion)

3. Item Condition Requirements

To qualify for a full refund:

  • Products must be returned in new, unused condition.
  • Items showing signs of wear, use, or alteration may be subject to a restocking fee or may be ineligible for a refund.
  • Original packaging and all included components must be returned intact.

We recommend carefully repacking items to prevent damage during return shipping.

4. Shipping Responsibility Guidelines

  • Customer-initiated returns: Customers are responsible for return shipping costs unless the return is due to a defect, incorrect item, or mistake on our part.
  • Defective or incorrect items: If you receive a damaged or incorrect product, please contact us within 7 days of delivery. We will cover return shipping costs and provide a replacement or full refund.
  • Lost or unreturned packages: We recommend using a trackable shipping service. We cannot guarantee refunds for returns that are lost in transit without proof of delivery.

5. Shipping Times

We strive to fulfill and deliver your order as quickly as possible. Please see our estimated shipping timeframes below:

  • Standard shipping: Orders are typically delivered within 7–10 business days.
  • High-volume periods: During periods of high order volume, please allow 10–15 business days for delivery.

Note: Shipping times are estimates and may vary due to carrier delays or other unforeseen circumstances.

6. Contact Information

If you have any questions about our refund and return policy or need assistance with your order, our customer service team is here to help.

📧 Email: aegissupplysupport@gmail.com 📍 Business Hours: Monday–Friday, 9 AM – 5 PM PST

Note: By placing an order with Aegis Supply, you agree to the terms of this Refund & Return Policy. We reserve the right to update or modify this policy at any time without prior notice.